CUSTOMER SERVICE AGREEMENT
This Customer Service Agreement (the "Agreement") is entered into between the customer (hereinafter referred to as the "Customer") and Harper Digital LLC (hereinafter referred to as the "Provider"). This Agreement outlines the terms and conditions governing the provision of digital products by the Provider to the Customer.
1. SERVICES
The Provider agrees to deliver digital products as described in the descriptions provided by the Provider. The Customer acknowledges that the Provider is the sole entity responsible for the development, delivery, and content of these products.
2. PAYMENT
The Customer agrees to pay the fees specified by the Provider for the digital products. All payments are non-refundable and shall be made as outlined in the payment terms provided by the Provider.
3. INTELLECTUAL PROPERTY
The Customer acknowledges that all materials, including but not limited to product content, materials, videos, and any intellectual property provided by the Provider, are the exclusive property of the Provider. The Customer may not reproduce, distribute, or sell these materials without the Provider's express written consent.
4. DISCLAIMER AND LIMITATION OF LIABILITY
a. Performance Variability: The outcomes from utilizing our digital products can vary widely. Results depend on numerous factors, including but not limited to, the Customer's dedication, effort, and application of the product's material. We do not promise or guarantee specific results, as success is subjectively measured and influenced by external factors.
b. Warranties: The Provider expressly disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
c. Liability: The Provider is not liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, arising from or relating to this Agreement or the products provided, regardless of any notice of the possibility of such damages.
5. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of all information shared, whether business, financial, or technical, and shall not disclose such information to third parties.
6. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the state of Colorado, without regard to its conflict of laws principles.
7. REFUNDS
Due to the nature of our digital products, which grant instant access upon purchase, we maintain a strict No Refund Policy. By completing your purchase, you acknowledge that you fully understand and agree to this policy. Our products are digital goods delivered via Internet download. Upon purchase, you will receive immediate access to the product. Given this instant access, we cannot offer refunds or credits for any purchases made. We believe in and stand behind the quality of our products and the descriptions provided on our website. Please ensure that you have carefully read the product description and are fully aware of what you are purchasing. We encourage our customers to contact us with any questions or concerns prior to making a purchase. In the rare event that you experience a technical issue that prevents you from accessing the product, please contact us within 48 hours of your purchase, and we will work with you to resolve the issue. Our goal is customer satisfaction, and we will make every reasonable effort to ensure you have access to the purchased product. By agreeing to these terms, you understand and confirm that all sales are final and no refunds will be issued under any circumstances, except as required by applicable consumer law.
8. ENTIRE AGREEMENT
This Agreement represents the entire understanding between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.
The parties hereto have executed this Customer Service Agreement as of the date of purchase.